We use UPS to ship our products and we ship out of Huntington Beach, CA. Our processing time will vary on the time of the year. If you would like to get a time frame, please feel free to contact us by phone or send us a message.
Shipping rate will depend on the shipment weight and destination. To get a quote, please add the items you would like to order and visit the shopping cart.
Returns & Replacements
Please contact our Customer Service department at (800) 434-8277 for a return authorization within 20 days of receiving your order. If a return is necessary, the Customer Service Representative will provide you with a Return Authorization number.
When returning the product, please keep the following points in mind:
-Return in original packaging and condition.
-Shipping/handling fees are refunded only if the product is defective or mis-shipped by our company.
-COD will not be accepted; you must prepay the shipping costs.
-Mail your return using a traceable ground shipping method (we recommend UPS or FedEx).
It may take up to 10 days to process the return and credit your account. All credits will be processed back to the original credit card.
We accept all major credit cards and Paypal. All credit card information is encrypted and we do not store any card information in our system. Be assured that your shopping experience with us is secure. Net 30 payments are accepted. Please note that if you do not have terms with us, this may delay the processing of your order.
Our minimum order is $200 for reorders and $250 for new accounts.
Privacy & Security
Information you supply to us will not be shared with anyone else, be assured that your information is protected. To secure and protect your information, we use a SSL certificate to encrypt all information transmitted to us. Your credit card information is not stored in our system, so your shopping experience with us is a safe one.
Primal Elements Wholesale
Welcome to our wholesale website. If you do not have an account with us, please sign up for an account online or call us at (800) 434-8277 and a customer service representative will be glad to help.